MagTarget User Forum

Welcome!

This community is meant to be an organic knowledge base for MagTarget products and services. Register to ask questions, share your install tips and tricks and benefit from this well of knowledge. Build up your Karma (by answering questions, etc.) to gain access to more tools.

0

Here are the steps that most often resolve lighting/color issues

1. Make sure the audio cable is fully plugged into the iPad and the iPad volume at the maximum.
2. Make sure the latest version of iOS and EventBoard is installed.
3. Check that the color frequencies are properly set in the TEEM EventBoard dashboard. If you're not sure what this looks like, you can see a screenshot of the TEEM menu here:
https://support.magtarget.com/slides/slide/teem-eventboard-color-frequency-setting-31
        Green (available): 1500 Hz
        White (check-in): 670 Hz
        Red (occupied): 370 Hz
4. Restart the iPad
5. From the iPad play this test video:
https://magtarget.com/test
If the light color match the color of the screen then the enclosure is fine and your problem is on the TEEM/EventBoard side.

If the issue persists you can open a Tech Support Ticket or send an email to [email protected]

Avatar
Discard